Support
How can we help?
Get help with lipsyn.cc or the Adobe Express plugin. Fill out the form below and we'll get back to you within a few hours.
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Frequently asked questions
Quick answers to common questions
How do I get the best lip-sync result?
Use a clear video with one fully visible face. Remove empty frames from the beginning and end, and avoid hands, objects, heavy shadows, or other faces covering the subject.
How are prepaid minutes calculated?
Usage is rounded up to the next whole HD minute. Video above 1080p uses minutes at 2×. The exact amount that will be deducted is shown before you confirm the purchase.
Do prepaid minutes expire?
No. Prepaid minutes remain on your balance until you use them.
What happens if processing fails?
Minutes reserved for a failed full-video purchase are credited back to your balance automatically. If your balance does not update, contact support with the video ID.
Where can I find a processed video?
In the Adobe Express plugins, open Recent Activity. Processed videos remain available there for seven days, so add or download the finished video before it is removed.
What should I include in a support request?
Include the video ID, the app you used (web or Adobe Express), a short description of what happened, and a screenshot of any error message.
We're here to help
Most support requests get a response within a few hours on business days. For urgent issues, include "Urgent" in your subject line and we'll prioritize your request.