Support
How can we help?
If you need help with lipsyn.cc, Canva, or the Adobe Express plugin, send us an email and describe what happened. Screenshots and the video ID are helpful when available.
Email supportFrequently asked questions
How do I get the best lip-sync result?
Use a clear video with one fully visible face. Remove empty frames from the beginning and end, and avoid hands, objects, heavy shadows, or other faces covering the subject.
How are prepaid minutes calculated?
Usage is rounded up to the next whole HD minute. Video above 1080p uses minutes at 2×. The exact amount that will be deducted is shown before you confirm the purchase.
Do prepaid minutes expire?
No. Prepaid minutes remain on your balance until you use them.
What happens if processing fails?
Minutes reserved for a failed full-video purchase are credited back to your balance automatically. If your balance does not update, contact support with the video ID.
Where can I find a processed video?
In the Canva and Adobe Express plugins, open Recent Activity. Processed videos remain available there for seven days, so add or download the finished video before it is removed.
What should I include in a support request?
Include the video ID, the app you used (web, Canva, or Adobe Express), a short description of what happened, and a screenshot of any error message.